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Automation for eCommerce Ops
Industry — eCommerce Ops
AI automation for eCommerce operations
The work that grows with every order — WISMO tickets, order
exceptions, returns, catalogue upkeep, supplier data — handled by AI
automation wired into your store, marketplace, and back office.
The Problem
Every order you add adds operational work
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WISMO tickets never stop. "Where is my order" is
the single biggest support category, and answering it manually
scales headcount with order volume.
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Exceptions eat the team. Failed payments, address
issues, split shipments, and stockouts each need someone to notice
and resolve them by hand.
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Returns are a manual maze. Processing returns and
refunds across policies and channels is slow, error-prone work that
frustrates customers when it lags.
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Catalogue upkeep is relentless. Titles,
descriptions, attributes, and images across thousands of SKUs and
multiple channels drift out of date.
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Supplier data is messy. Every supplier sends stock
and pricing in a different format, and reconciling it by hand is a
standing tax on the team.
What's Included
Automation across your operational stack
We automate the repetitive operational work behind your store with an
AI agent layer that can read messy inputs and decide — wired into your
platform, marketplace, and tools.
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WISMO and order support. Answer order-status and
tracking questions from live data across channels, escalating the
genuine exceptions.
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Exception handling. Detect and route or resolve
failed payments, address problems, and stockouts by your rules.
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Returns and refunds. Move returns through your
policy automatically, with humans approving the edge cases.
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Catalogue enrichment. Generate and standardise
titles, descriptions, and attributes across SKUs and channels.
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Supplier data normalisation. Ingest varied supplier
feeds and reconcile stock and pricing into a clean, usable form.
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Wired into your stack. Shopify, marketplaces, your
ERP, help desk, and databases — automation around the tools you run.
How We Work
How we automate your operations
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Ops audit
We quantify where your team's time goes across support,
exceptions, returns, and catalogue work.
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Integration design
We design automations against your store, marketplaces, and
back-office systems.
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Build with approvals
We build the pipelines with human approval on the money-touching
and edge-case steps.
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Roll out by workflow
We ship one workflow at a time — usually WISMO first — and expand
as each proves out.
Fixed-scope packages from $500.
We scope to a defined outcome and quote a fixed price before we
start — no open-ended hourly billing. Larger or multi-phase builds
are milestone-based.
Proof
The agent layer is already in production
The LLM agent layer behind these automations is the architecture
running our production voice agent at Battery Smart — querying live
APIs, deciding within hard guardrails, and escalating when it should.
We apply that same pattern to your workflow.
See the agent architecture in production →
Related
Explore the service & related pages
FAQ
eCommerce ops automation FAQs
Where should we start?
Usually with WISMO — order-status support is the highest-volume,
most repetitive category, so automating it frees the most time
fastest. From there we expand to exceptions, returns, and catalogue
work.
Will automation touch refunds and money?
Money-touching steps run with human approval by default. The
automation moves a return or refund through your policy and pauses
for a person on anything outside the clear-cut path. Everything is
logged.
Does it work across our store and marketplaces?
Yes. We integrate across your platform (like Shopify), the
marketplaces you sell on, and your back-office systems, so
automation works over your whole operation, not one channel.
Can it clean up supplier feeds?
Yes. Ingesting varied supplier formats and reconciling stock and
pricing into a clean form is a strong use case — it's exactly the
messy, judgment-y work rule-based tools choke on.
How is it priced?
Fixed-scope packages per workflow, with phased rollout across your
operation. Integration breadth — how many systems and channels — is
the main cost driver.