Home / Industries / AI Voice
Agents for BPO
Industry — BPO / Call Centres
AI voice agents for BPOs & call centres
Deflect the repetitive tier-1 volume that drives your cost-per-seat,
and put your trained agents on the calls that actually need a human.
Voice AI that plugs into your clients' systems and escalates cleanly.
The Problem
Your margin is trapped in tier-1 volume
-
Cost-per-seat is your whole P&L. Attrition,
training, and shift coverage make every seat expensive — and tier-1
calls fill those seats with work that barely needs a person.
-
Attrition never stops. The most repetitive queues
have the highest burnout and turnover, so you're perpetually hiring
and re-training for the same low-value work.
-
SLAs punish peak spikes. Volume surges blow your
answer-time SLAs exactly when a client is watching, and staffing for
peaks wrecks utilisation.
-
Clients want AI in the RFP now. Buyers increasingly
expect an automation story, and "more seats" is no longer a
differentiated answer.
-
Quality is inconsistent across shifts. Script
adherence and CSAT swing between agents and shifts in ways you can't
fully control.
What's Included
A voice layer that sits in front of your queues
We build a voice agent that fronts your highest-volume queues,
resolves what it can against your clients' systems, and hands the rest
to your agents with full context.
-
Tier-1 deflection. Status checks, balances, resets,
FAQs, and simple transactions handled end-to-end before they consume
a seat.
-
Warm escalation with context. When a call needs a
human, your agent gets the transcript and the caller's intent — not
a cold transfer.
-
Multilingual coverage. English, Hindi, and regional
languages with code-switching, so one layer covers mixed-language
queues.
-
Per-client configuration. Separate flows, prompts,
and integrations per client account, deployed on shared
infrastructure.
-
Overflow and after-hours. Absorb spikes and
off-hours so SLAs hold without staffing for the peak.
-
QA-grade analytics. Containment rate, escalation
reasons, and transcripts per client for reporting and continuous
tuning.
How We Work
How we stand it up alongside your ops
-
Queue & call-type audit
We analyse call recordings across your queues to quantify what's
automatable per client account.
-
Integration & flow design
We design the deflection flows and escalation rules against each
client's systems and SLAs.
-
Pilot on one queue
We go live on a single high-volume queue with your agents
monitoring containment and CSAT.
-
Scale across accounts
We widen scope and roll the pattern to additional queues and
client accounts as results hold.
Fixed-scope packages with pricings tailored for your
needs.
We scope to a defined outcome and quote a fixed price before we
start — no open-ended hourly billing. Larger or multi-phase builds
are milestone-based.
Proof
Running in production, not a pitch deck
Our Hindi voice agent answers Battery Smart's inbound driver support
calls — account, asset, and location queries against live APIs — with
zero human handoff for in-scope queries, 24/7. The same architecture
is what we bring to your calls.
Read the voice agent case study →
Related
Explore the service & related pages
FAQ
BPO voice AI FAQs
Does this replace our agents?
No — it changes what they work on. The agent deflects repetitive
tier-1 volume so your people handle the calls that need judgment,
empathy, or authority. Most BPOs use it to protect margin and SLAs,
not to cut headcount to zero.
Can we deploy it per client account?
Yes. Each client gets its own flows, prompts, and system
integrations, deployed on shared infrastructure, so you can offer
automation as a differentiator across your book.
How does escalation to a live agent work?
When a call leaves the agent's scope, it hands off to your agent
with the full transcript and the caller's intent, so the human picks
up warm instead of starting over.
What containment rate can we expect?
It depends entirely on your call mix — status-and-lookup-heavy
queues automate far more than judgment-heavy ones. Rather than
promise a number, we audit your real recordings first and quantify
the automatable share before you commit.
How is this priced for a BPO?
We scope to your queues and client accounts and quote fixed-scope
packages; multi-account rollouts run in milestone-based phases.
Exact figures depend on integration complexity per client.