Home / Services / RAG & AI Integration

Service — Applied AI

RAG systems & AI integration

AI that knows your business — grounded in your documents and data, backed by sources your team can verify, and integrated into the tools you already use.

1M+ IoT devices served in production at Battery Smart
$340M Valuation the founder's tech scaled to
0 Human handoffs for in-scope voice calls
4 Regions with clients — India, US, UAE, Europe
The Problem

Generic AI doesn't know your business

What's Included

Grounded AI, inside your workflows

We build retrieval-augmented systems over your knowledge and wire them into the places work actually happens.

How We Work

From document pile to grounded system

  1. Knowledge audit We inventory your sources — docs, wikis, tickets, databases — and assess what's usable and what needs cleanup.
  2. Retrieval design We design the ingestion, chunking, and retrieval strategy for your content, then set up evaluation up front.
  3. Build & integrate We build the pipeline and embed it where your team works — chatbot, CRM, help desk, or internal tool.
  4. Evaluate & harden We measure retrieval quality against real questions, tune, and add monitoring before it faces users.

Fixed-scope packages tailored to your custom requirements. We scope to a defined outcome and quote a fixed price before we start — no open-ended hourly billing. Larger or multi-phase builds are milestone-based.

Proof

The same agent layer runs in production today

The LLM agent layer we build for RAG systems is the architecture behind our production voice agent at Battery Smart — resolving live queries against driver, battery, and station APIs with zero human handoff for in-scope calls.

Read the voice agent case study →

Related industries

Where grounded AI pays off

FAQ

RAG & AI integration FAQs

What is RAG, in plain terms?

Retrieval-augmented generation. Instead of relying on what a model memorised in training, the system retrieves the relevant passages from your own documents and data at question time, then answers from those — with citations back to the source.

How do you stop the AI from hallucinating?

By grounding every answer in retrieved source material, showing citations, setting guardrails on what it will answer, and running evaluations against real questions before it goes live. When it can't ground an answer, it says so or escalates.

Which model or provider do you use?

We choose per project based on your accuracy, latency, cost, and data-residency needs — and we keep the architecture provider-flexible so you're not locked to one vendor.

Can you put the AI inside our existing tools?

Yes — that's usually the point. We embed drafting, summarising, and Q&A inside your CRM, help desk, or internal apps so people use it where they already work.

Our last AI pilot never shipped. Why would this?

Most pilots stall on the unglamorous parts: retrieval quality, evaluation, and monitoring. We build those in from the start, which is the difference between a demo and something you can put in front of customers.

Make your AI actually know your business

Book a call — bring a real document set or workflow, and we'll sketch the retrieval architecture on the spot.