Compare: Sanas Alternative

A Sanas alternative, two ways: Toniq, or a voice agent you own

Sanas is known for real-time accent translation layered onto live agent calls. We offer both paths: Toniq, our own real-time accent neutralization app built and priced for Indian BPOs, or a custom voice agent you own and control if what you actually want is to automate the calls themselves. Here's how to choose.

The Direct Alternative

Toniq: real-time accent neutralization, priced for Indian BPOs

If accent clarity on live human calls is exactly the problem you're solving, you don't need to leave the category to leave Sanas. Toniq is our real-time accent neutralization software for call center and BPO agents: it processes agent speech live, mid-call, so US and UK callers hear natural, native-sounding speech while the agent's own voice, cadence and warmth stay intact.

Sub-second latency (~640ms), on the workstation. Accent conversion runs on the agent's machine with no server changes, no telephony re-architecture and no IT project.
Plug-and-play with any dialer. Toniq behaves like a microphone, so it works with Zoom, Teams, Genesys, Five9, Ameyo, or whatever softphone your floor already runs. Zero agent training, zero behaviour change.
Built for the metrics you run the floor on. Higher right-party contact rates, better conversion per RPC, more first-call closes, lower average handle time and CSAT that stops paying the comprehension tax.
Priced for Indian BPO economics. US-built accent tools run $40 to $60 per user per month. Toniq is built and priced for Indian outbound floors calling into the US and UK.

See Toniq →

The Other Path

Or go further: reduce the calls humans handle at all

An accent layer, Sanas or Toniq, makes every human-handled call clearer. But it's still a layer on top of people, not a way to reduce the calls people handle. Teams take the second path when what they really want is different.

You want to automate calls, not just clarify them. An accent layer still needs a human on every call. If your goal is to deflect the repetitive calls entirely, you need an agent that answers them.
You want to own the stack. Packaged voice products are a black box you rent. Owning your pipeline means you control the behaviour, the data and the roadmap.
Per-seat pricing scales against you. Licensing that charges per agent or per seat grows with your team, the opposite of the cost curve you want from automation.
You need deep system integration. The real value is an agent that reads and writes your live systems at answer time, not a generic overlay.
You want your data to stay yours. A custom build lets you decide where audio and transcripts live and how they're used.

What's Included

What owning a custom voice agent gives you

Rather than a layer you rent per seat, we build a voice agent that answers calls end-to-end and hand you a stack you control.

Calls answered, not just cleaned up. The agent resolves in-scope calls end-to-end against your systems, so those calls never need a human seat.
Your stack, your control. You own the pipeline, the prompts, the integrations and the roadmap with no vendor black box.
No per-seat lock-in. The economics come from automation, not from a licence that scales with headcount.
Deep live integration. The agent calls your production APIs at answer time for order, account and booking data, then escalates cleanly.
Data on your terms. You decide where audio and transcripts live and how they're handled.
Multilingual, natively. English, Hindi, and regional languages built in: not accent-shifting a human, but speaking directly.

How We Work

How we build your voice stack

Call audit We analyse your real calls to quantify what an agent can automate versus what stays human.
Design for ownership We design the pipeline and integrations so you end up owning and controlling the whole stack.
Build & tune We build the full voice loop and tune it against your real audio and vocabulary.
Rollout & handover We go live in stages and hand you a stack you control, with the option to keep us on.

Fixed-scope packages with custom pricings tailored to your needs. We scope to a defined outcome and quote a fixed price before we start, with no open-ended hourly billing. Larger or multi-phase builds are milestone-based.

Proof

A custom agent, already in production

Our custom voice agent answers Battery Smart's inbound driver support calls in Hindi, resolving live queries against driver, battery and station APIs with zero human handoff for in-scope calls, 24/7. It's a built-and-owned pipeline, not a rented overlay.

Read the voice agent case study →

FAQ

Sanas alternative FAQs

Is Toniq a direct replacement for Sanas?

Yes: same category, same job. Toniq does real-time accent neutralization on the agent's side of a live call, preserving the agent's natural voice at sub-second (~640ms) latency. The difference is deployment and economics: it installs on the agent's workstation, works mic-level with any dialer and is priced for Indian BPO floors rather than the $40 to $60 per user per month of US-built tools.

Does Toniq work with our existing dialer or CCaaS?

Yes. Toniq behaves like a microphone, so it plugs into Zoom, Teams, Genesys, Five9, Ameyo, or any softphone without server changes and without agent training or behaviour change.

Can I use both an accent layer and a voice agent?

Yes, many mature floors do. A voice agent deflects the repetitive, in-scope calls while Toniq makes the human-handled calls clearer. They apply to different slices of your call volume.

Do I really own the stack with a custom voice agent?

Yes. We build a pipeline you own and control: the prompts, integrations and roadmap. The code and IP transfer to you. That's the core difference from renting a packaged product.

How does the cost compare?

Different model. Packaged tools often price per seat or per agent, which scales with your team. A custom build is a project cost that turns into automation savings rather than a per-seat licence. See our voice agent cost breakdown for the drivers.

What if we're a smaller team?

We scope to your call volume and integrations and quote fixed-scope packages, so a custom agent isn't only for large contact centres.

Fix the accent layer or remove the call: we build both

Book a call and share how your calls work today and we'll tell you honestly whether Toniq, a custom voice agent, or both is the right fit for your floor.

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