Build breakdowns from real production systems: voice agents, RAG pipelines and full-stack platforms. The architecture decisions, the trade-offs and the parts demos skip.
There's a real answer; it's just two numbers, not one. The one-time build cost, the per-minute run cost, what drives each and the build-vs-buy math worked through for your call volume.
Read the post → July 9, 2026 · 6 min readThey get compared constantly and shouldn't be. One makes your human agents better on the call; the other removes the need for the call. A decision framework by call-center goal, why "both" is often right and a look at Toniq, our real-time accent neutralization app for BPOs.
Read the post → July 8, 2026 · 7 min readThe full build breakdown: streaming speech with Sarvam AI, an LLM agent layer with tool calling against live APIs, latency engineering and the guardrails that let it run unsupervised, with zero human handoff for in-scope calls.
Read the post → Updated July 18, 2026 · 4 min readReddit does not hand you a ranked list; it hands you the criteria that matter, production proof, real-world latency, telephony and integration depth, and how to judge any developer against them.
Read the post → Updated July 18, 2026 · 4 min readWhat BPO threads actually weigh when comparing Sanas alternatives: dialer compatibility, mid-call latency, and pricing built for Indian BPOs, plus where Toniq and full call deflection fit.
Read the post → Updated July 18, 2026 · 4 min readThe hard-won advice on hiring AI developers who ship to production: screen for shipped systems, not notebook demos, and match the hire to the job instead of the résumé.
Read the post → Updated July 18, 2026 · 4 min readHow to vet an AI automation agency and avoid the no-code trap: start with one high-value workflow, check judgment versus rules, and insist on something you own rather than a black box.
Read the post →Book a call. We're happy to talk architecture before we talk contracts.