Build breakdowns from real production systems: voice agents, RAG pipelines and full-stack platforms. The architecture decisions, the trade-offs and the parts demos skip.
There's a real answer; it's just two numbers, not one. The one-time build cost, the per-minute run cost, what drives each and the build-vs-buy math worked through for your call volume.
Read the post → July 9, 2026 · 6 min readThey get compared constantly and shouldn't be. One makes your human agents better on the call; the other removes the need for the call. A decision framework by call-center goal, why "both" is often right and a look at Toniq, our real-time accent neutralization app for BPOs.
Read the post → July 8, 2026 · 7 min readThe full build breakdown: streaming speech with Sarvam AI, an LLM agent layer with tool calling against live APIs, latency engineering and the guardrails designed to let it run unsupervised on in-scope calls.
Read the post → Updated July 18, 2026 · 4 min readReddit does not hand you a ranked list; it hands you the criteria that matter, production proof, real-world latency, telephony and integration depth, and how to judge any developer against them.
Read the post → Updated July 18, 2026 · 4 min readWhat BPO threads actually weigh when comparing Sanas alternatives: dialer compatibility, mid-call latency, and pricing built for Indian BPOs, plus where Toniq and full call deflection fit.
Read the post → Updated July 18, 2026 · 4 min readThe hard-won advice on hiring AI developers who ship to production: screen for shipped systems, not notebook demos, and match the hire to the job instead of the résumé.
Read the post → Updated July 18, 2026 · 4 min readHow to vet an AI automation agency and avoid the no-code trap: start with one high-value workflow, check judgment versus rules, and insist on something you own rather than a black box.
Read the post →Book a call. We're happy to talk architecture before we talk contracts.