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Service — Voice AI
AI voice agents for customer support
Inbound support calls answered end-to-end — appointment booking,
account queries, lead qualification — by an agent wired into your live
systems, speaking your customers' language. In production today at
Battery Smart.
0
Human handoffs for in-scope queries at Battery Smart
24/7
Coverage without shift staffing
1M+
Device-scale systems behind our engineering
1M+
IoT devices served in production at Battery Smart
$340M
Valuation the founder's tech scaled to
0
Human handoffs for in-scope voice calls
4
Regions with clients — India, US, UAE, Europe
The Problem
Your support costs grow every time your business does
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Headcount scales with call volume. Every growth
milestone means hiring, training, and retaining more agents —
support becomes a tax on growth.
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Peak hours mean queues. Your busiest moments are
exactly when callers wait longest, and those callers are often
mid-purchase or mid-problem.
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Most calls are lookups, not judgment. Order status,
account balances, booking changes, availability — structured queries
a system can resolve, consuming your trained agents.
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After-hours is a gap or an expense. Night and
weekend coverage either doesn't exist or costs a multiple of daytime
staffing.
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IVR menus make it worse. "Press 3 for billing"
frustrates callers into demanding a human for things that never
needed one.
What's Included
A complete voice loop, wired into your systems
We build the full pipeline — telephony, speech-to-text, an LLM agent
layer, your live APIs, and text-to-speech — so the agent answers with
real data, not scripts.
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Live-data answers. The agent calls your production
APIs at answer time — order systems, booking calendars, account data
— so every response reflects reality.
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Language-native conversations. English, Hindi, and
regional languages — including code-switching — tuned for real-world
audio conditions.
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Hard scope guardrails. The agent resolves what it's
confident about and escalates the rest to your team with full
context — it doesn't guess.
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Conversational latency. Streaming speech pipelines
keep response times natural, not robotic.
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Inbound and outbound. Support and booking on
inbound; lead qualification, reminders, and follow-ups on outbound.
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Analytics included. Call volumes, resolution rates,
escalation reasons — you see what the agent handles and where humans
are still needed.
How We Work
From first call to production rollout
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Scope & call audit
We listen to real call recordings and transcripts, then map which
call types are automatable and which must stay human.
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Agent & integration design
We design the conversation flows, the escalation rules, and the
API contracts against your live systems.
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Build & tune
We build the full voice loop, then tune STT/TTS and prompts
against your real audio and vocabulary.
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Staged rollout
We start on a slice of traffic with humans monitoring, then widen
scope as resolution quality holds.
Fixed-scope packages from $500.
We scope to a defined outcome and quote a fixed price before we
start — no open-ended hourly billing. Larger or multi-phase builds
are milestone-based.
Proof
In production, not in a demo
Our Hindi voice agent answers Battery Smart's inbound driver support
calls — battery status, station availability, swap history, payments —
with zero human handoff for in-scope queries, 24/7.
Read the Battery Smart voice agent case study →
Related industries
Voice agents, built for your industry
FAQ
AI voice agent FAQs
How is this different from an IVR or a chatbot with voice?
An IVR routes you through fixed menus; our agent understands free
speech and answers the actual question by calling your live systems.
It resolves the request rather than transferring it.
What languages do you support?
English, Hindi, and major Indian regional languages, including
natural code-switching between them. Our production agent at Battery
Smart runs Hindi-first for driver support.
What happens when the agent can't handle a call?
It escalates to a human with the full context of the conversation.
We set hard scope guardrails so the agent never guesses on anything
outside what it's confident about.
Can it work with our existing phone system and CRM?
Yes. We integrate with your telephony provider and call your
production APIs — order systems, booking calendars, account data —
at answer time. We build to your stack rather than forcing a
migration.
How long does it take to go live?
It depends on scope and integration complexity, but we roll out in
stages: a narrow slice of call types first with humans monitoring,
then widen as resolution quality holds. You see it working on real
traffic before it takes full volume.